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The team here at Food Monki, and everyone associated with our company, is serious about privacy and pledges to protect your privacy rights under Australian law, as well as the National Privacy Principles.
We collect your personal information whenever necessary. This includes information you volunteer to us as well as information collected from your use of the website or application. We use this information to improve the products and services we offer to you.
Some information may be related to identity, including name, address and email.
Other information may include visit frequency, visit duration, page view totals, and other types of user behavioral information. Cookies and web server logs may be deployed to collect this information. This information is not linked to your identifiable information and is therefore not traceable to you.
There are a number of reasons why we collect this personal information. These include but are not limited to:
Find more details on information usage below.
We will need the name, delivery address and all financial information necessary to complete a transaction. We may also reach out to you for more information if we cannot complete your transaction.
When you purchase a product or service from us, you will need to register it to your name in order to use it. This protects you by preventing unauthorized personnel from using your product or incurring additional charges through upgrades and offers.
Conducting Transactions for All Parties
We are required to provide personal information to our service providers when carrying out transactions. This is done in accordance with all relevant laws and regulations.
Providing Customer Service and Support
Following registration, your purchased products and services will be connected to your name and contact details. This enables us to offer you customer support when required, and also to provide swift and relevant responses when you contact us. We will also update your information as and when required, following instances of support.
Access to the Website and App
We will store your information to allow you to access the website and application in a manner that is relevant to you and your situation. You will be able to update the personal information on file from your account, on the website and on the application. We claim no liability or responsibility for the privacy policies of any of the third-party websites or applications we link to.
When you access our site or application, a text file will be stored on your computer and will then be used to enable the website or application to recognize your computer whenever you visit. The file is known as a cookie. This is standard practice for website or application operators today.
These cookies also enable us to gather information about your activity on the site, including visit duration and favorite pages, and use this information to improve your experience on the site.
Cookies are not used to collect personal information and are instead used to gather aggregate data on user behavior.
As part of the operation of our business, we will sometimes enter into partnerships with third-party organizations. In accordance with this partnership, we may share some of your data, including name, physical address and contact information. This will support these third parties in offering products and services that may interest you.
Either us or our affiliates may offer aggregate user information to these third parties. This information may include data gathered from your own activity as a user, but it will not be linked to any personal or identifiable information, except in circumstances outlined within this policy document.
We will work with law enforcement agencies if requested and will supply all information legally required of us.
We may also need to share your data with third parties in order to fulfill the services you have paid for.
We do store customer data and information, and this storage may be carried out in physical or electronic form. Whichever form we choose, you can be assured that we take all appropriate measures to ensure its protection and security. This means putting in place protections against unauthorised access, modification and disclosure.
We deploy a variety of different methods to ensure this is the case. These include:
When you input information to our website or application, it is encrypted using a standard security protocol, or SSL.
We ask you only to send information to us via the forms and input fields on the website or app, as these are encrypted — email is not encrypted and not recommended for sensitive information.
The National Privacy Principles protect your rights as a consumer. This means you can contact us at any time to find out what information we hold on you, and modify this if necessary. Use the Contact page to get in touch.
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We Are Here To Help
Many restaurants, cafes, and hospitality businesses have been hit particularly hard by the current COVID-19 crisis.
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